Terms of service

1. Service provider

• Owner: Nombre y apellidos del titular (sole trader, Spain)
• Tax ID (NIF): NIF pendiente
• Business address: Rúa de exemplo, 1, 15703 Santiago de Compostela (A Coruña)
• Email: reservas@wayvtcsantiago.es · Phone: +34 600 000 000
• Activity: private hire vehicle with driver (VTC). Autorización VTC nº pendiente, granted by Xunta de Galicia.
• Website: https://www.wayvtcsantiago.es · Trading name: WayVTC Santiago

2. Scope

These terms govern online bookings of passenger transport in a private hire vehicle with driver (VTC): point-to-point transfers and hourly or daily hire, starting or ending in Galicia. Vehicles are not rented without a driver. Up to 4 passengers per vehicle.

3. How booking works

1. You choose the service, date and time and send a request, which is free and non-binding.
2. We check availability and email you a quote with the final price, the deposit (if any) and how long it is valid. We hold the time slot meanwhile.
3. The contract is formed when you accept the quote on your private booking page (and pay the deposit, if any). We confirm the booking by email.
4. If the quote expires unaccepted, the request is cancelled at no cost.

4. Prices

• Prices are in euros and include applicable VAT (10% for passenger transport).
• "From" prices are indicative. The binding price is the one in the quote emailed to you and does not change once accepted.
• They include driver, vehicle, energy and 15 minutes of waiting time on airport and station pick-ups. Extra waiting, stops or detours you request may be charged at our hourly rate, with notice.

5. Deposit and invoicing

If the quote includes a deposit, it states the percentage, the amount and how to pay it. We issue an invoice for the service. If you need it in a company's name, send us the tax details.

6. Cancellations and changes by you

• You can cancel from your private booking page or by writing to us. Requests with no deposit paid are cancelled at no cost.
• If you cancel 24 hours or more before pick-up, we refund 100% of the amount paid, deposit included.
• If you cancel less than 24 hours before pick-up, or do not show up, the amount paid (deposit or total) is not refunded, as the slot was reserved exclusively for you.
• Refunds, where due, go back to the original payment method within 14 days.
• Changes of date, time or route depend on availability and may change the price.

7. Cancellations by us

If we cannot provide the service for reasons attributable to us, we will tell you as soon as possible and refund everything you paid or offer an alternative. In case of force majeure (extreme weather, road closures, accidents, authority decisions) we will try to reschedule and, if not possible, refund what you paid.

8. Punctuality, waiting and flights

• We wait for you at the agreed place and time. If you will be late, call or message us.
• With your flight or train number we track your arrival and adjust the pick-up at no cost.
• If you have not shown up 60 minutes after the agreed time (or the actual arrival) and we cannot reach you, the service is a no-show.
• We are not liable for delays caused by traffic, roadworks or circumstances beyond our control.

9. Passengers, luggage and conduct

• Up to 4 passengers. Children under 135 cm must use an approved child seat: ask for one when booking or bring your own.
• Reasonable luggage for the vehicle; bulky items or pets must be agreed when booking.
• No smoking, illegal substances or unsafe behaviour; the driver may refuse or stop the service without refund.
• Damage or extraordinary cleaning caused to the vehicle may be charged to whoever causes it.

10. Lost property

We check the vehicle after each trip. Lost items are kept for one month for collection or shipping at your cost.

11. Liability and insurance

The vehicle carries the compulsory passenger insurance and third-party liability insurance required by law. Our liability is limited as provided by transport and consumer law; we are not liable for indirect losses (such as missed flights or events) except in cases of wilful misconduct or gross negligence.

12. Right of withdrawal

Passenger transport service contracts are excluded from the 14-day right of withdrawal for distance contracts (Directive 2011/83/EU and Spanish consumer law). The cancellation policy in section 6 applies.

13. Complaints

Write to reservas@wayvtcsantiago.es; we reply within one month. Official complaint forms are available in the vehicle and on request by email. You may also contact the consumer services of the Xunta de Galicia or the consumer arbitration system.

14. Governing law and jurisdiction

Spanish law applies. As a consumer, you may bring proceedings before the courts of your place of residence. Nothing in these terms limits your statutory rights.